Shipping policy

Thank you for shopping with SFX Tooling. We are committed to delivering your machine tool accessories – such as BMT tool holders, wrenches, retentionknobs,  pull studs, cnc tool holders, and pull claws – quickly and reliably.

1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Methods & Delivery Time

Standard Shipping (7–15 business days): Available for most countries.

Please note that actual delivery times may vary due to customs clearance or local courier delays.

3. Shipping Areas
We ship worldwide. If your country is not listed during checkout, please contact us at retentionknob@lyxc.com for assistance.

4. Shipping Fees
Free shipping available for all products.

5. Order Tracking
Once your order ships, a tracking number will be sent to your email. You can monitor your shipment status through the carrier’s website.

6. Customs & Import Duties
Buyers are responsible for any applicable customs duties, taxes, or import charges. These fees vary depending on local laws and are not included in the product or shipping price.

7. Shipping Damage or Issues
If your order arrives damaged or missing parts, please contact us within 7 days of delivery. Include your order number, photos of the packaging and items, and a brief description of the issue.

If you have any questions about shipping or your order, feel free to reach out to us at retentionknob@lyxc.com. We're here to help!